SCI Kitchen Review

I just wanna share with all of you out there - especially for those who are looking the place to do your very own kitchen cabinet and wardrobe, about my experience dealing with this SCI Cabinet Industry Sdn Bhd.. Before I start, just a little bit info about this company.. Basically they have 6 showrooms; Damansara Utama (Uptown), Shah Alam, Subang, Cheras, Puchong and Bangi is the new one.. And I did mine at Damansara Utama (Uptown)..

I went to 2 of their showrooms, Damansara Uptown and Shah Alam.. And it was surprising coz the price was different.. We did ask the same material, same design and we gave them the exact measurement, the floor plan itself actually.. So of coz the measurement must be the same, and the way they calculate it should be the same also.. But then the price were different, quite a lot actually and we can see that the salesperson in Shah Alam showroom and Damansara Uptown are so different.. The way they did the quotation.. Shah Alam one was not so professional and even looks puzzle everytime we asked them something.. They even can't give us more discount and of coz no freebies.. Personally, I like the one in Damansara Uptown, by the way his name is Ryan.. He gave us more discount and freebies and the most important thing is he didn't promise something that he was not unsure.. Usually, salesperson will do that, promise something that they didn't know whether it can be done or not right? but then he is not that kind of salesman.. I like that.. :-)

Okay, move on to the next chapter, enuff about the salesman.. hehe.. After changing the design and confirming the color, we paid them 40%  from the total payment.. Please read their policies or any rules that they wrote in each drawing that they gave to you.. Coz they wrote it in very small letters, sometimes customers tend to ignore them.. How many times they will do the touch up, what the salesperson promise to give must be all written in the drawing coz it is really2 useful when there was any misunderstanding between the salesperson, their factory and the installer..

The day after we did the 40% payment, we received a call from their factory, informing us that their installer will come on 10th March to do the kitchen cabinet and wardrobe installation.. We were so impressed at that time coz they were so damn fast.. The salesperson told us that it will took 2 or 3 weeks for the material to be prepared.. But then it was just about 1 week.. I was so relieved, everything went well so far.. But the next two days (I did remember every single details huh~) we received a call again from the factory and guess what??!! "Kilang kami terbakar la.. So tak dpt install 10hb ni.. Paling awal pon dpt dlm mase 2 minggu lg..".. Huh?? My husband was like "WHAT?? Betol ke ni??" Then after arguing about the tragedy, she asked my husband when can they come to our house and install the cabinet (I think she is just their clerk or receptionist).. Then my hubby just said on 15th coz that was the day he was off from work.. Okay, obviously that was a stupid question coz supposedly she's the one who should give the date instead of asking us.. How should we know when the material will be ready?? Then here it goes again, arguing here and there.. Yup my hubby did scold her coz of that stupid question.. We just so damn worried coz we've already paid a lot.. Few days later, we received a call from them again and Alhamdulillah it was confirmed on 15th their installer will come and install the cabinets.. At that time I didn't believe their story - kilang terbakar.. Ade ke kuar paper??

On 14th March, we went to the showroom and pay the full payment.. The next day the installer came and it took them 2 days to install everything.. But still it was not complete.. The installer was the third party, so they didn't know about the materials.. They just came and installed the cabinets based on the drawing that they received.. That's all!! I was quite pissed off at first coz their factory didn't sent the sliding door of the wardrobe and the magic glass for the kitchen cabinet.. So, the installer could not install it at that time and they said there will be another installer will do the rest.. I love the workmanship, it is very good, nice and clean.. They even clean up all the messes, put the fridge and washing machine back to its place, and touch up a bit on the scratches and dirt at the cabinet..

On 17th March, the solid surface top installer came to measure our cabinet.. Owh~ SCI kitchen also outsource their solid surface top, it was not directly from their factory.. So, there were so many miscommunication between the SCI factory and the solid surface top people.. They even gave the wrong address, that was why the installer couldn't come on 16th itself.. So many calls, arguing here and there.. Huh~ It was tiring!! Alhamdulillah on 17th, they came by and measure everything and promise us on 25th the top will be ready to be installed.. And yes on 25th my white solid surface top was successfully installed :-)

We've been waiting for the factory to call us regarding the sliding door and magic glass installation.. However, we didn't receive any calls from them after few days of waiting.. Mr hubby finally call our salesman, Ryan and asked him about it.. A few minutes after that, we received a call from the factory telling us that they'll come on 30th March morning to install the rest.. 2 days before the installation, the girl called me again confirming the date and time, and this time around it was 3pm.. Last time they promised us they'll install it in the morning.. I did argue a bit and then she apologized coz there'll be no installer at that time.. Before hanging up the phone, I did remind her about what to be installed and don't want any miscommunication and anything left behind.. And she said "okay okay"..

On the day itself, the installer didn't came at 3pm as they promised.. Around 330pm hubby called the factory and of coz scolded them a bit.. Around 6pm, they arrived with the doors.. I dun know whether they forgot about the appointment, their system is stupid or what.. If my hubby didn't call them, for sure they'll not come on that day.. Usually after 5pm, they didn't bother to come over anymore.. Even the last installer went home exactly sharp at 5pm.. They even made me more pissed off coz they forgot to bring the soft close for the sliding door and till now, the soft close is still NOT here!!!! I did remind them to bring everything, NOT TO LEAVE ANYTHING BEHIND!!!! But still.. Taktau la bodo ke bangang ke ape ntah.. Bila org pesan elok2 bley plak jwb main2 okay2.. Kalau la I record suara dia tuh..EEEEEEE!!! Geram tol!!! I even scolded both of the installers at that time.. And he promised to bring the soft close the next 2 days.. Till now, habuk pon takde.. Bila dh bayar full camni la layan customer.. Layan tanak layan jek.. Tomorrow we'll call them again!! I dun know how many times dh nk kene call.. Call call tapi satu pon tak jln!! BUDUS!! Maybe kene pegi serang kat kilang kot..

Luckily the kitchen cabinet and wardrobe turn out well.. Of coz I'm happy to see the result.. But still I hate their services and stupid system.. So, for those who want to do your cabinets at the SCI Kitchen.. Do think twice.. Their prices are good but then their services are SUCKS!! Really2 SUCKS!! I dun know about their other customers, but I think most of their customers will say the same thing.. Coz I did hear bad complaints about them also from others.. It is all about their stupid services!!

Here is the outcome..

These are all from my experiences for your info and overview about this SCI Kitchen.. Don't buy on what the salesperson tell u.. Do your study and survey before deciding which one is the best.. Gud luck :-)